Business Processes otherwise called back office services from Robert Bosch Engineering and Business Solutions. We support customers world wide by partnering as an offshore back office for administrative tasks. Our areas of competency are:

• Purchasing (component quality, core purchasing processes, IT support to Purchase)
• HR (payroll processing, administration of associate surveys, maintenance of master data)
• General administration (travel, fleet, administration of customer satisfaction surveys, budget reports)
• Communication center (call center, contact centers- email, fax etc) for products and services offered by the Customer.

Our services cover these broad areas:

• Back office for business and key processes: HR services, Purchase and Logistics, General Administration, Sales and Marketing, Engineering and Management
• Communication Services - Voice and non-Voice

Back Office for Business Processes:

a) HR Services

• Employee payrolls
• Associate surveys, suggestion schemes
• Performance appraisals
• Retirals

b) Purchase & Logistics

• Evaluation & analysis
• Purchase co-ordination
• Report generation
• Supplier Audit
• Supply chain support

c) General Administration

• Travel and fleet management
• Insurance – health, vehicle, others
• Journals, brochures, annual reports

d) Sales & Marketing

• Market research, analysis
• Customer profiles
• Competitor profiles
• Country profiles

e) Engg. and Management

• Audits
• Meeting summary, management reports
• Customer survey
• Engineering change management

f) Communication Services

• Call centers
• Contact centers (e-mail)
• Back office support

For more details, contact
Mr. Raghunandan D H
Sales and Marketing
Robert Bosch Engineering and Business Solutions Ltd.
E-mail: Raghunandan.DH@in.bosch.com
Ph: +91 80 6657 4199